1. Introduction
VoiceraCX, operated by JavaPoint Computers, Inc. doing business as VoiceraCX / voiceracx.ai ("VoiceraCX," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you provide when using our website, products, services, and communication channels, including RCS and SMS messaging.
This Privacy Policy explains how we collect, use, share, and protect personal information when you visit voiceracx.ai, submit a contact or demo request, or communicate with us. Please read this Privacy Policy before using our website. We take care of your personal data and undertake to guarantee its confidentiality and security.
2. Personal Information We Collect
When you visit this website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. As you browse the Site, we collect information about individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this as “Device Information.”
We may also collect personal data you provide during registration (including but not limited to name, surname, address, and payment information) to fulfil our agreement with you.
When you submit a contact or demo form, or otherwise communicate with us, we may collect information such as your name, company name, email address, telephone/mobile number, industry, information included in your message, and messaging consent records if you expressly opt in to receive RCS or SMS messages from VoiceraCX.
3. Why We Process Your Data
Our top priority is customer data security. We process only minimal user data - only as much as is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and to establish statistical information regarding website usage. This statistical information is not aggregated in a way that would identify any particular user.
You can visit the website without telling us who you are or revealing information by which someone could identify you as a specific individual. If you wish to use certain features, receive our newsletter, or submit a form, you may provide personal data such as your email, name, city of residence, organization, or telephone number.
We may use your information to:
- Respond to inquiries and requests.
- Schedule and manage product demonstrations.
- Provide customer support.
- Provide requested information about VoiceraCX products and services.
- Send appointment confirmations and reminders.
- Send service-related communications.
- Communicate with individuals who have expressly opted in to receive RCS or SMS messages from VoiceraCX.
- Operate, secure, and improve our website and services.
You can choose not to provide personal data, but you may not be able to use some features - for example, receiving our newsletter or contacting us directly from the website. If you are uncertain about what information is mandatory, contact us at contact@voiceracx.ai.
4. Your Rights
If you are a European resident, you have the following rights related to your data:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision-making and profiling
To exercise any of these rights, please contact us using the contact information below.
If you are a European resident, we process your information to fulfil contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests. Your information may be transferred outside of Europe, including to Canada and the United States.
5. Links to Other Websites
Our website may contain links to other websites that are not owned or controlled by us. We are not responsible for such websites or third parties’ privacy practices. We encourage you to read the privacy statements of each website that may collect personal information when you leave ours.
6. Information Security
We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards against unauthorized access, use, modification, and disclosure of personal data in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
7. Legal Disclosure
We will disclose any information we collect, use, or receive if required or permitted by law - for example, to comply with a subpoena or similar legal process - and when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.
8. Mobile Messaging Privacy
If you provide your mobile telephone number and expressly opt in to receive RCS or SMS messages from VoiceraCX, we may use your mobile number and related consent information to provide the messaging services you requested.
Mobile messaging information, including your mobile telephone number and messaging consent, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may share information with service providers that assist us in operating and delivering our messaging services, including messaging and communications providers, solely as necessary to provide those services and subject to applicable contractual and privacy obligations.
You may choose to provide your mobile number and separately opt in to receive RCS and/or SMS messages from VoiceraCX through an online form or other supported consent mechanism. Consent is voluntary and is not a condition of purchasing VoiceraCX products or services.
You can stop receiving messages at any time by replying STOP to a VoiceraCX messaging conversation. You may also contact us using the information provided below. For assistance, reply HELP, email contact@voiceracx.ai, or call +1 866 724 2520.
Additional details about the VoiceraCX Messaging Program are described in our Messaging Terms.
9. Contact Information
If you would like to understand more about this Policy or contact us regarding individual rights and your Personal Information, use the details below.
VoiceraCX / JavaPoint Computers, Inc.
Email: contact@voiceracx.ai
Phone: +1 866 724 2520
Website: voiceracx.ai