The Future of Customer Interaction: Transitioning from Legacy IVR to Voice AI
The Evolution of Customer Interaction Over the years, customer interaction has experienced significant shifts, particularly with the transition from legacy IVR systems to sophisticated Voice AI technologies. Understanding this evolution can help businesses better prepare for the future of customer service. Brief history of IVR systems and their limitations Interactive Voice Response (IVR) systems were […]
Unlocking Rich Communication Services_ The Future of Messaging Explained
Understanding Rich Communication Services (RCS) Rich Communication Services, commonly known as RCS, is a notable advancement inmobile communication technology. Unlike traditional SMS, which allows users to sendsimple text messages, RCS incorporates rich media and a variety of advanced messagingfeatures. This innovation opens up new avenues for communication between individuals. Defining RCS: Moving Beyond SMS At […]
Unlocking the Power of AI-Driven Campaigns with VLM
In today’s competitive business landscape, personalized and efficient customer engagement is key to driving sales and fostering loyalty. VLM, a sovereign AI model, revolutionizes marketing campaigns by leveraging AI-driven agents that communicate naturally with prospects and existing customers. This innovation is reshaping how businesses interact, nurture leads, and close deals. VLM acts like ‘Personal Local […]
Unlocking the Power of Sovereign AI: Introducing VLM and VLM Assist
The Rise of Sovereign AI In an era where artificial intelligence is increasingly shaping the way businesses operate, organizations seek AI solutions that offer more than just generic automation. They need AI that understands their unique business requirements, preserves data privacy, and delivers tailored insights. Enter VLM, a sovereign AI model designed to act like […]
Voicera to build intelligent and complex communication systems using Twilio Flex
In partnership with Twilio – Voicera Analytics, a CloudPro Inc subsidiary represents a new approach to enterprise cloud software. Eliminating the decision around buy vs. build, the Twilio model of the application platform allows developers to build, deploy and test agent and customer experiences using Twilio APIs, React and visual workflow builders. Twilio Flex delivers […]
Voicera launches IVR Payment solution for a leading Healthcare platform.
IVR payments play a vital role in Contactless transactions and now preferred over the other payment options. It’s fast secure and doesn’t involve human intervention, hence instrumental in boosting customer confidence when it comes to paying bills. Voicera has partnered with USA based healthcare platform that has successfully onboarded 1000’s of hospitals and clinicians for […]
Speech recognition in Contact Center – How does it improve the Customer Experience (CX)?
What more can be best and easiest way to communicate other than speech. Nevertheless, in your own language. Gone are the days the customers need to convey messages using buttons, prompts, and keyboards. Speech recognition has evolved and are now being used easily by people to get their song played from list of million songs. […]
Your Voice is the password and identity to your applications
Verizon reports that 61% of breaches involved credentials in 2020. This includes passwords stolen through email account compromises and other forms of social engineering attacks, which were up 11% in 2020. Unlike passwords, biometrics rely on something you are — not something you know. What is Voice Authentication? Voice authentication makes logins as easy as […]