Cut the Queue, Not the Quality: How AI Voice Agents Are Revolutionising Insurance Support
The Challenge: When High Volumes Meet High Expectations You don’t get a second chance when a policyholder is anxious, confused, or calling in a moment of crisis. Whether it’s to update a beneficiary or query policy exclusions, delays in response can erode trust quickly. In an industry where reassurance is part of the product, long […]
Your Support Script Can’t Scale, But VLM Lite Can
The Script That’s Holding Your Team Back In an industry where accuracy and responsiveness are everything, why are so many insurers still relying on static, outdated call centre scripts? These legacy scripts were built for a simpler time, when customer service happened during office hours, and queries came through a single phone line. But today’s […]
No More Missed Opportunities: How VLM Lite Supercharges Insurance Lead Conversion
In insurance, timing is everything—especially when it comes to new customer enquiries. Whether it’s a prospect looking for auto coverage or a small business owner exploring property insurance, the speed of your first response can make or break the sale. Most major insurers in Singapore commit to acknowledging enquiries or complaints within 2 business days, […]
From Claims Chaos to AI Clarity: How VLM Lite Streamlines Insurance Claims Support
In insurance, the claims experience defines the customer relationship. It’s often the single most important moment for a policyholder, the point at which trust is tested, emotions run high, and responsiveness becomes critical. Yet for many insurers, delivering consistent, timely, and empathetic support at scale remains a challenge. Contact centres are stretched thin. Repetitive questions […]
Stop Losing Customers During Peak Sales: Scale Retail Support Without Hiring More Staff
Retailers often pour significant resources into campaigns during peak sales periods, such as holiday promotions, flash deals, and new product launches, to attract a surge in traffic. In Singapore, for instance, retail sales spiked by 8.4% year‑on‑year in February 2024, fuelled by Lunar New Year festivities, with particularly strong demand in F&B, supermarkets and apparel […]
From Browsing to Buying: How VLM Lite Personalises the Retail Shopping Experience with Conversational AI
Today’s shoppers don’t just want to buy—they want to be guided. If your retail experience isn’t fast, personal, and intuitive, you’re already losing potential customers. This is especially true in Singapore’s booming eCommerce market, projected to reach US$5.82 billion in 2025 and grow to US$8.30 billion by 2029. With user penetration set to rise from […]
Scaling Retail Support Without Sacrificing Quality: How VLM Lite Reduces Workload and Elevates Service
In retail, excellent service isn’t optional—it’s expected. But what happens when enquiry volumes spike during a weekend sale, a new collection launch, or peak holiday shopping? For many growing retail brands, the answer is longer wait times, overwhelmed staff, and disappointed customers. That’s where VoiceraCX.Ai’s VLM Lite makes a difference. Purpose-built to support retail operations, […]
How Voice AI is Transforming Customer Experience
The Evolving Landscape of Customer Experience The realm of customer experience is rapidly changing, driven by evolving consumer expectations and technological advancements. As businesses aim to meet these heightened demands, the necessity for 24/7 availability and personalized service has never been more critical. In this environment, finding effective solutions to enhance customer interactions becomes essential […]
Unlocking Rich Communication Services_ The Future of Messaging Explained
Understanding Rich Communication Services (RCS) Rich Communication Services, commonly known as RCS, is a notable advancement inmobile communication technology. Unlike traditional SMS, which allows users to sendsimple text messages, RCS incorporates rich media and a variety of advanced messagingfeatures. This innovation opens up new avenues for communication between individuals. Defining RCS: Moving Beyond SMS At […]
Unlocking the Power of AI-Driven Campaigns with VLM
In today’s competitive business landscape, personalized and efficient customer engagement is key to driving sales and fostering loyalty. VLM, a sovereign AI model, revolutionizes marketing campaigns by leveraging AI-driven agents that communicate naturally with prospects and existing customers. This innovation is reshaping how businesses interact, nurture leads, and close deals. VLM acts like ‘Personal Local […]
