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Join Us For "The Rise of Sovereign AI: Build, Own, and Scale Your AI Agents" on 9th Jul 11.30 AM EST

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Join Us For "The Rise of Sovereign AI: Build, Own, and Scale Your AI Agents" on 23rd June

Transform CX with VLM Assist — Your Business-Trained AI Assistant

VLM Assist is a compact, sovereign AI model designed exclusively for customer experience. Trained on your SOPs, FAQs, and product documentation, it delivers targeted support with real-time insights—without exposing your data.

Schedule a free Consultation.

Innovative Design

VLM Assist is a compact language model designed specifically for customer experience applications. It integrates seamlessly with VCX to deliver exceptional customer service.

Customized AI Integration

When integrated with CRM software, transcription services, and data tools, it improves workflows and boosts the value of voice recordings.

Data Privacy

Deployed on premise or in cloud as needed, ensuring it is well-equipped to handle the specific needs of your compliance.

Versatile AI Personas

Trained customer specific data points, customer CX and business needed datasets can be used to train compact language model creating tailored model and business personas. 

Compact Model

The adoption cost of the compact model is reduced, making it a cost-effective choice. 

What Makes VLM Assist Unique?

  • 🔐 Enterprise-Level Data Security
     Deployed on-premise or within private cloud environments—ensuring full control over sensitive data.
  • 🗣️ Custom-Trained on Your Content
     Learns from your internal knowledge base to deliver accurate, tone-matched responses.
  • 💡 Compact, Efficient Architecture
     Optimized for cost-effective deployment and fast CX implementation.

Core Capabilities

  • Custom AI Personas — Build agents for CX, HR, collections, and more.
  • Multichannel Support — Handles chat, voice, and multilingual interactions.
  • Smart Ticket Triage & Insights — Auto-labels tickets, detects sentiment, and suggests agent responses.

How VLM Assist Delivers on Key Goals

Scale Support Efforts
Automates routine questions and reduces live agent workload.

Ensure 24/7 Availability
Provides chat and voice support anytime, anywhere.

Maintain Brand Consistency
Adheres to your brand tone, knowledge base, and response standards.

Protect Customer Data
Supports on-premise or private cloud deployments for secure operations.

Lower TCO, Faster ROI
Compact AI design helps reduce deployment costs and speeds up value delivery.

Ideal For These Use Cases

  • B2C enterprises scaling 24/7 support
  • Regulated industries like finance, healthcare, and legal
  • Businesses seeking secure, brand-aligned AI ticket deflection

How VLM Assist Works

  1. Upload Your Docs: FAQs, SOPs, guides, transcripts
  2. Train Custom Personas: Configure tone, scenario logic, response rules
  3. Integrate CX Channels: CRM, voice, chat systems
  4. Launch & Monitor: Deploy across channels with performance analytic

Why Choose VLM Assist

  • Built Businesses-First: Learns from your data, not generic datasets
  • Secure by Design: Keeps data within your infrastructure
  • Budget-Friendly: Lightweight model reduces costs and speeds rollout
  • Persona Flexibility: Customizable for diverse CX roles
  • Data-Driven: Analytics inform smarter engagement strategies.

Get Started

Ready to elevate your CX with secure, AI-powered automation? Connect with VoiceraCX.AI to explore how VLM Assist can be tailored to your business—request a demo today.

Request a Demo